![]() Check for any new information and announcements from the Ledger Support Twitter account and the Ledger subreddit. In case there are any widespread ongoing incidents with the Ledger Live application affecting a larger user base, the support team will surely give a notification on their social media channels. ![]() Check Ledger Support Social Media Channels In order for Ledger Live to not open or crash, the issues in the Status dashboard should be widespread (e.g Status page not opening at all or major incidents across the dashboard). Take a look at the official Ledger Status dashboard and see if there are any signs of a general outage that might be causing the ongoing issue you are having. In theory, the application should be built in a way that if one or some of them fail, the application should still open. Ledger Live application is dependent on a variety of different background services in order to function properly. It just might help you overcome the issue, especially if it is related to synchronization issues with the blockchain. See if after clearing the cache the problem still remains or not. Open the Help tab and click on Clear Cache.Click on the Settings cogwheel (top-right).When your current problem is that you are able to successfully launch Ledger Live but it crashes when doing some specific activity, then one thing you can try is to clear the Ledger Live application cache: You can try to restore your accounts from the backup and if that does not work then simply re-add the accounts manually.Īs mentioned earlier in the article, uninstalling the Ledger Live application on your mobile phone will already automatically delete all application data and settings and you don’t have to delete anything manually. If Ledger Live launches successfully after deleting app data, there has likely been a misconfiguration error (which should not happen!). Video can’t be loaded because JavaScript is disabled: Backup
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